Our Commitment
Cell Care is committed to providing the highest level of service to our clients. From our first point of contact, through to the collection, storage and potential release of a baby's stem cells, we are committed to exceeding our clients' expectations.
Cell Care is committed to:
- Providing clients with clear, balanced information on cord blood and tissue banking to ensure expected parents are well informed of their options
- Providing clients with the latest information on advances in cellular therapies by email and on the Cell Care Facebook page
- Answering clients' questions swiftly and precisely
- Being completely transparent about the costs of storing cord blood and tissue with Cell Care
- Ensuring that complete client confidentiality is preserved
- Working with the client's medical team to ensure the cord blood and tissue collection is as effective as possible
- Keeping our clients informed of progress in the transportation, processing, testing and storage of their baby's stem cells
- Putting in place safeguards for the stored cells for the duration of the client contract
- Subject to regulatory approval, releasing samples at the request of a client's medical professional in a timely manner
We believe that our integrity and credibility as a company are integral to this commitment. As part of our continuous improvement, we welcome feedback from each client so that we may understand how we may improve.
